What does it take to change organizational culture?

We’ve all heard it… “Things never change here” or “We’ve never done it that way before”. 

One of the biggest challenges for large organizations is communication breakdown, both within and between departments.  

Good news… our recent efforts to create cultural change are paying off.  Our implementation of the Sanctuary™ Model – with its emphases on Open Communication, Democracy, Social Responsibility, Non-violence, Social Learning, Emotional Intelligence, and Growth and Change – has started us on a journey to organizational improvement.  

Boys and Girls Homes Sanctuary CommunityAND the data is beginning to show evidence that supports our positive growth and change. 

It is exciting to see an improvement in our overall communication scores on our annual employee engagement survey.

Have we arrived?

No, we have learned that culture change is not a destination but a road we must travel down if we are to keep our promise to be the best organization that we can be. 

To quote Robert Frost: “But I have promises to keep, and miles to go before I sleep, and miles to go before I sleep.”  

We remain hopeful that our efforts to improve communication and change our culture will continue down this road to success, especially as we seek Sanctuary™ recertification and national Council on Accreditation reaccreditation! 

David Passmore is the Vice President for Residential Services at Boys and Girls Homes of NC.

Learn more about Sanctuary at B&GH

Read the previous blog post: Why Are We Here?

Read the next blog post: Nose Goes