Cottage Life Assistant Coach I

Join Boys and Girls Homes of North Carolina to begin a meaningful and rewarding career where you are changing the lives of children and families!  If you want more than just a job, and are seeking a calling to help abused, abandoned and neglected children, we want you on our team. Our magnificent direct care and support staff are the reason behind the success of children who thrives under our care. If you are ready to provide children with guidance, structure and encouragement, join us.  We offer competitive salaries and a comprehensive employee benefits package.  As one of North Carolina's premier youth services agencies, we are seeking dedicated individuals and experienced professionals to join our team and support our goal of providing an environment of care where health, healing and hope are experienced by those who enter our doors.


Ensures the safe therapeutic environment required to help change the lives of at risk youth and offers nurturing and supportive caregiver relationships to youth, appropriate role modeling and consistent and adequate structure enhancing a youth's ability to make responsible and safe choices.

Much of the work is performed in a residential setting for at-risk youth. Work is subject to frequent interruptions. Work can be stressful.


1. Complies with and Maintains State/Agency Rules and Regulations

  1. Keeps accurate records 

  2. Participates in agency required training

  3. Utilizes ESPI techniques only when youth are a clear danger to themselves or others and after assessing and/or attempting to contain crisis through alternative behavioral interventions 

  4. Maintains confidentiality of youth and their families

  5. Monitors physical facility/agency vehicles, promptly reporting deficiencies to management

  6. Follows policy and procedure manuals, offering input to management on policy changes as needed

  7. Notifies appropriate personnel of suspected abuse and neglect per agency and state policy

  8. Participates in treatment planning meetings and family sessions as required

2. Provides Safe Therapeutic Environment of Care

  1. Coaches youth and complies with staff to client ratios at all times

  2. Knows the Individualized Treatment and Crisis Plans for each youth

  3. Monitors youths’ behavior and communicates with team members about youth’s status and issues 

  4. Coordinates and implements therapeutic routine; implements individual programming goals

  5. Participates in daily activities including youth recreational activities

  6. Provides constructive feedback to youth on alternatives to destructive choices and helps youth reframe conflict

  7. At all times utilizes therapeutic care giving skills such as empathy, limit setting, consistency with rules, implementation of individual programming goals and objectives, and role modeling of pro social behavior

  8. Assists youth to evaluate personal choices where appropriate

  9. Creates and maintains positive structured group milieu identifying dynamics between youth and staff

  10. Refrain from coercive use of physical intervention

3.  Provides Basic Needs 

  1. Addresses safe/clean environment issues

  2. Addresses nutritious meals and dietary issues

  3. Addresses health needs

  4. Addresses clothing issues

  5. Ensures personal hygiene

  6. Addresses educational needs

  7. Provides nurturing 

  8. Provides fitness opportunities

  9. Provides spiritual growth opportunities

  10. Provides emotional support

  11. Provides youth transportation

4. Develops Therapeutic Relationships 

  1. Engages youth in ongoing one-on-one interactions, provides routine summaries of youth’s program and progress to team, and ensures the implementation of youth’s individualized treatment plan

  2. Models positive relationship skills

  3. Displays active listening

  4. Validates/deals with youth’s concerns/issues

  5. Utilizes core communication principles with children and staff

  6. Provides therapeutic guidance

  7. Provides opportunity for open communication

  8. Maintains appropriate boundaries

  9. Shows genuine commitment to youth’s individual treatment

5. Maintains Program Communications (Verbal/Written)

  1. Communicates daily treatment issues between all staff and each shift

  2. Completes progress notes and goal card daily in a clinical nature to reflect the youth’s individualized treatment plan

  3. Encourages family communication

  4. Maintains daily communication with youth’s case manager or clinician

  5. Utilizes the electronic client record 

6. Serves as a Member of the Youth’s Treatment Team 

  1. Knows each individual

  2. Enhances youth’s success

  3. Provides individualized supervision

  4. Participates in the therapeutic group

  5. Organizes/participates in therapeutic recreation

  6. Provides feedback to treatment team and youth

7. Teaches Skills for Transition into Family/Society 

  1. Respects the youth’s family and cultural history

  2. Teaches social skills in all environments

  3. Teaches independent living skills

  4. Teaches personal responsibility and accountability

  5. Teaches problem-solving skills

8. Provides Administrative Services

  1. Performs administrative tasks in a timely and complete manner according to policy and procedure in such areas as incident reporting, progress notes, activities, health and others as according to regulations, accreditation and agency standards.

  2. Promotes the continuous quality improvement process by identifying opportunities for improvement

  3. Communicates facility needs with supervisor

  4. Maintains record keeping as requested

9. Pursues Personal and Professional Development 

  1. Participates in internal training

  2. Attends job-related workshops/seminars

  3. Assists in training of new coworkers

  4. Maintains career proficiency

  5. Participates in cross training

10. Performs Other Duties as Assigned


High School Diploma or GED and 21 years of age or older. Do not have to have residential treatment facility experience.

A combination of education and experience may be substituted to meet the minimum requirements unless to do so would be inconsistent with the requirements of the organizations that license, regulate or accredit the Agency. Valid driver's license in the state of residence.

Must like children. Must demonstrate strong qualities of maturity, patience, good communication, self-awareness, and problem-solving skills. Must be comfortable working in a structured environment with established treatment models. Must have knowledge of computer and other office equipment. Must successfully complete agency required training.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test. Background investigation required.



Must be able to read, walk, see, hear, and speak.  Sitting, standing, walking and stooping are required.  ESPI training is required.

Must be able to defuse potentially dangerous situations, and remain calm in an emergency.  Must be able to utilize behavior management techniques and serve as a role model.   Must be able to interact in a warm compassionate manner; de-escalating, and restraining clients when necessary. Must be able to cope with the mental/emotional stress of the position.

Must be able to handle verbally and/or physically abuse and aggressive clients and utilize aggression control techniques to ensure the safety and well-being of the client, other clients, and employees within the department.  

Must be able to communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.  Must be able to communicate and interact with children of many backgrounds and life experiences with an awareness of cultural differences.  Must be able to evaluate safety and risk and to intervene in crisis situations with appropriate skills, including verbal de-escalation and safe crisis management.  Must be able to provide consistency in behavior modification and rule implementation.  Must have ability to self-monitor and maintain objectivity.  Must set professional boundaries with residents.


Computers, calculator, printer, fax machine, copier, kitchen appliances, household appliances, vehicle, camera, VCR

You can apply by completing the Boys and Girls Homes Application and sending it by email to or fax to 910-646-3609 and/or mail to Boys & Girls Homes of NC, Inc. - P.O. Box 127, Lake Waccamaw, NC 28450 - Attn: Tesa Bush, Human Resources Manager. For questions, please call Tesa Bush at 910-646-3083 ext 205.