Level II Cottage Life Coach I

Join Boys and Girls Homes of North Carolina to begin a meaningful and rewarding career where you are changing the lives of children and families!  If you want more than just a job, and are seeking a calling to help abused, abandoned and neglected children, we want you on our team. Our magnificent direct care and support staff are the reason behind the success of children who thrives under our care. If you are ready to provide children with guidance, structure and encouragement, join us.  We offer competitive salaries and a comprehensive employee benefits package.  As one of North Carolina's premier youth services agencies, we are seeking dedicated individuals and experienced professionals to join our team and support our goal of providing an environment of care where health, healing and hope are experienced by those who enter our doors.


Ensures the safe therapeutic environment required to help change the lives of at risk youth and offers nurturing and supportive caregiver relationships to youth, appropriate role modeling and consistent and adequate structure enhancing a youth's ability to make responsible and safe choices.

Much of the work is performed in a residential setting for at-risk youth. Work is subject to frequent interruptions. Work can be stressful.


1. Provides Leadership Management and Supervision

  • Coach/Mentor Residential Youth Workers
  • Assesses program needs alongside Clinician, Cottage Staff and Campus Life Director.
  • Implements policies and procedures as outlined in the Agency, State, Federal, COA and any other governing procedures
  • Interprets and communicates program philosophy, components and culture to Cottage staff (Residential Youth Workers)
  • Ensures safe/secure environment for Cottage Staff and Residents
  • Provides crisis intervention and support as needed
  • Monitors specific program activities as assigned by Cottage Clinician
  • Communicates with Cottage Clinician and Campus Life Director on a regular basis
  • Ensures Cottage meets standards for cleanliness and safety
  • Ensures basic needs of the youth are met as outlined in policies, procedures and Client’s Rights 

2. Performs Administrative Functions

  • Files job-related documents
  • Ensure Cottage activities and schedules are being adhered too
  • Participates in Cottage and Administrative staff/team meetings
  • Reviews and submits all Cottage documentation in a timely manner
  • Ensures all assigned paperwork in completed 
  • Prepares and submits Resident allowance forms in a timely manner
  • Conducts and documents monthly/quarterly safety drills
  • Prepares and submits maintenance requests for Campus Life Director’s approval
  • Manages client clothing allowance and submit clothing orders
  • Manages client recreational money
  • Maintains client documents in cottage as required
  • Plans and attends cottage activities and social functions and activities for Residents
  • Approve and submit staff time sheets in a timely manner
  • Ensures cleaning supplies, medications, and food orders are ordered/purchased
  • Communicates needs/plans for trips, activities and clinic appointments to designated administrative staff for scheduling
  • Initiates and oversees transportation as needed; ensuring adequate staff support
  • Addresses budget concerns for cottage by taking responsibility for reviewing food orders, dispersement of cleaning supplies, disbursement of personal items for Residents and other concerns as they arise adhering to designated purchasing procedures

3. Supervises Personnel

  • Communicates staffing and scheduling needs to designated administrative staff
  • Maintains communication between team members/supervisor
  • Empowers and motivates staff
  • Ensures team productivity/functioning
  • Monitors attendance
  • Makes disciplinary recommendations
  • Works with administrative staff to resolve personnel issues
  • Facilitates team meetings
  • Coaches/Mentors employees
  • Provides on-going feedback on employee performance
  • Conducts employee performance appraisals

4. Assists in Retaining and Developing Personnel

  • Provides orientation
  • Provides in-service training as needed and directed (i.e, Emergency Safety Physical Intervention)
  • Communicates appropriate information about the Agency mission, vision, and plans 
  • Encourages and coordinates professional growth
  • Evaluates training program with supervisor

5. Complies with and Maintains State/Agency Rules and Regulations

  • Keeps accurate records
  • Participates in required training
  • Utilizes ESPI techniques only when youth are a clear danger to themselves or others and after assessing and/or attempting to contain crisis through alternative behavioral interventions 
  • Refrains from coercive use of physical intervention
  • Maintains confidentiality
  • Conducts routine inspections of physical facility and agency vehicles
  • Assists in implementing new policies and procedures
  • Follows policy and procedure manuals, offering input to management on policy  changes as needed
  • Attends court hearings and participates in treatment planning meetings and family sessions as required
  • Notifies appropriate personnel of suspected abuse and neglect per agency and state policy

6. Provides Safe Therapeutic Environment

  • Provides orientation to new Residents
  • Supervises Residents
  • Monitors Resident’s behavior and communicates with team members about Resident’s status and issues
  • Knows the crisis plan of each Resident
  • Coordinates and implements daily routine
  • Participates in daily cottage activities
  • Promotes positive therapeutic milieu
  • Utilizes alternative techniques to minimize harm to staff and Residents
  • Refrains from coercive physical intervention
  • Serve as back-up to clinical staff

7. Maintains Program Communications (Verbal/Written)

  • Maintains contact with youth’s referring entity
  • Communicates daily with staff/administration
  • Maintains daily communication with youth’s counselor
  • Utilizes electronic client record as needed

8. Supports Treatment Plan Implementation 

  • Knows each individual
  • Assists in development of treatment plan
  • Provides individualized supervision
  • Organizes/participates in therapeutic recreation
  • Provides feedback to treatment team and youth
  • Utilizes knowledge of evidence based practices; implements treatment components as directed by counselors

9. Teaches Skills for Transition into Family/Society

  • Respects the youth's family and cultural history
  • Teaches social skills in all environments
  • Teaches independent living skills
  • Teaches personal responsibility and accountability
  • Teaches problem-solving skills

10. Pursues Personal and Professional Development  

  • Participates in internal training
  • Attends job-related workshops/seminars
  • Assists in training of new coworkers
  • Maintains career proficiency
  • Participates in cross training

11. Performs Other Duties as Assigned


Bachelor’s Degree in human services preferably.

Must like children.  Must demonstrate strong qualities of maturity, patience, good communication, and problem-solving skills.  Must be comfortable working in a structured environment with established treatment models.  Must have knowledge of computer and other office equipment.  Must successfully complete agency required training. 

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.  The incumbent must be able to pass any required drug test.  Background investigation required.



Must be able to read, walk, see, hear, and speak.  Sitting, standing, walking and stooping.  The ability to use ESPI techniques is required.

Must be able to defuse potentially dangerous situations, and remain calm in an emergency.  Must be able to utilize behavior management techniques and serve as a role model.   Must be able to interact in a warm compassionate manner; de-escalating, and restraining residents when necessary.

Must be able to handle verbally and/or physically abuse and aggressive residents and utilize aggression control techniques to ensure the safety and well being of the client, other clients, and employees within the department.  

Must be able to communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.


Computers, calculator, printer, fax machine, copier, kitchen appliances, household appliances, vehicle, camera, VCR

You can apply by completing the Boys and Girls Homes Application and sending it by email to tesa.bush@bghnc.org or fax to 910-646-3609 and/or mail to Boys & Girls Homes of NC, Inc. - P.O. Box 127, Lake Waccamaw, NC 28450 - Attn: Tesa Bush, Human Resources Manager. For questions, please call Tesa Bush at 910-646-3083 ext 205.